Due to unforeseen circumstances, we are experiencing delays with final delivery in some areas of the United States. Please allow an additional 2 business days from the time of your original estimated arrival date for final delivery.
You'll be able to find the answer to most of your questions below. To file a claim for our Jersey Assurance program, please fill out the form here.
What does Jersey Assurance cover?
Jersey Assurance protects you when the player whose jersey you purchased switches teams
How much does Jersey Assurance cost?
It's completely free, we'll also pay for return shipping of the covered jersey
How long does Jersey Assurance last?
In most cases, your jersey is covered under Jersey Assurance for 90 days following your purchase from us. For player movement claims, you have 14 days to file a claim after the movement is officially announced by the team or league.
What kind of player-movement is covered?
Jersey Assurance covers player movement as a result of trades and free agent signings
What is not covered?
Jersey Assurance does not cover the following:
Players not part of a pro teams active roster
Players who no longer play for a team because they were cut, retired, suspended, injured, incarcerated or any other reason
When a players number, name, or role changes, but they have not switched teams
When a team's jersey changes (e.g. change in manufacturer, city, logo, team name, design, etc)
Any other apparel items that are not jerseys (e.g. tees, fleece, caps)
Do I need to register my jersey?
There is an information form included in your post-purchase email for the purposes of improving our program that we'd like you to participate in but this is not required. All eligible jerseys are covered under our Jersey Assurance Plan will be honored under eligible circumstances.
What can I get as a replacement?
Fanatics will replace your jersey with any player from the original team you purchased or with the new team jersey of the player who moved, for FREE!
For example, when Manny Machado was traded from the Baltimore Orioles to the Los Angeles Dodgers and you qualify for Jersey Assurance you are entitled to receive a replacement jersey of an active player on the Baltimore Orioles or a Manny Machado jersey on the Los Angeles Dodgers. The new jersey will be the exact same type of jersey. If you originally purchased a women’s Majestic Cool Base jersey, the replacement jersey you will receive would also be a women’s Majestic Cool Base jersey.
For jersey damage claims, MLB Shop will replace your jersey with the exact same jersey. So if your Manny Machado men’s Majestic Cool Base jersey, size large was damaged, you would be eligible to receive a Manny Machado men’s Majestic Cool Base jersey, size large.
Can I upgrade my replacement to a nicer jersey?
Upgrades are allowed. While filing your claim with our Customer Service Athlete let them know you're interested in upgrading. You will pay the difference between the original retail prices of the jerseys
What do I do with my old jersey?
You'll have to send your jersey back to us. Our friendly customer support team will send you a pre-paid return label after you file a claim in our help center. IMPORTANT: You cannot use the return label that came in your original package for any Jersey Assurance claims.
Where do I find information about player movement?
Fanatics will only recognize a trade once officially announced by the team or applicable league. Our customer service athletes will be consulting the following repositories to determine eligibility:
It's easy! Fill out some basic information on our online form found here and one of our dedicated Jersey Assurance support team members will be happy to help you get the process started. If you need to attach a photo, to ensure we are able to view your attachment, please do not send over files larger than 25MB.